Full Privacy Policy
1 Who We Are and How to Contact Us
Pinoy Slot operates the online gaming and sports betting platform accessible at pinoyslot.net. We are the data controller responsible for the personal information you provide when using this platform. This means we determine the purposes and methods by which your personal data is processed in connection with your Pinoy Slot account.
Our Data Protection Officer (DPO) can be reached via our general support channel. If you have a privacy-specific question or wish to exercise any of your data rights as described in Section 10 of this policy, please contact us at support@pinoyslot.net and mark the subject line clearly with "Data Privacy Request." We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 15 business days.
For regulatory enquiries related to data privacy, the National Privacy Commission (NPC) of the Philippines is the relevant authority. The NPC oversees compliance with Republic Act 10173, also known as the Data Privacy Act of 2012, which governs the processing of personal data in the Philippines.
2 What Personal Data We Collect
The categories of personal data that Pinoy Slot may collect and process are listed below. We only collect data that is necessary for one or more of the purposes described in Section 4.
| Category |
Examples |
Mandatory? |
| Identity Data |
Full legal name, date of birth, nationality, government ID type and number |
Yes – required for KYC |
| Contact Data |
Email address, mobile number |
Yes – required for account |
| Financial Data |
GCash number, Maya account, bank account name and number (for withdrawals), transaction history in PHP |
Yes – required for transactions |
| KYC Documents |
Photo of government-issued ID, selfie with ID |
Yes – required for withdrawal |
| Technical Data |
IP address, device type, browser type, operating system |
Automatic – collected by platform |
| Usage Data |
Games played, bets placed, session duration, pages visited |
Automatic – collected by platform |
| Communications Data |
Support chat transcripts, emails sent to and from Pinoy Slot |
When you contact us |
| Marketing Preferences |
Whether you have opted in or out of promotional communications |
Based on your choices |
Sensitive Information: Pinoy Slot does not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, religious beliefs, or political affiliation) unless it becomes directly relevant to a responsible gaming concern or is contained within a document you submit for KYC purposes. Any such information is handled with additional safeguards.
3 How We Collect Your Data
Pinoy Slot collects personal data through the following channels:
Directly From You
- When you register an account on pinoyslot.net and fill out the registration form.
- When you complete the KYC identity verification process by submitting ID documents.
- When you make a deposit or request a withdrawal, including through GCash, Maya, GrabPay, Coins.ph, BDO, BPI, or UnionBank.
- When you contact our support team via live chat or email.
- When you participate in a promotion or respond to a survey.
- When you update your account details or preferences.
Automatically
- Technical data such as your IP address, device identifiers, and browser information are collected automatically each time you access the platform.
- Cookies and similar tracking technologies collect usage data about how you navigate the site and which games or betting markets you interact with. See Section 8 for details.
- Transaction logs are automatically generated for every deposit, withdrawal, bet, and game session on your account.
From Third Parties
- Payment processors such as GCash and Maya may provide confirmation data to verify that a transaction was completed successfully on your end.
- If a fraud prevention or identity verification service is used as part of the KYC process, we may receive verification results from that service.
- In cases where regulatory or legal obligations require it, we may receive information about you from law enforcement or government agencies.
4 Why We Use Your Personal Data
The purposes for which Pinoy Slot processes your personal data, and the legal basis for each, are set out below. We never use your data for purposes that aren't listed here without first updating this policy and notifying you.
- Account creation and management: To set up and maintain your Pinoy Slot account, verify your identity, and enable you to access the platform's games and betting markets.
- Processing transactions: To handle your deposits and withdrawals in Philippine Peso via GCash, Maya, bank transfer, or card, and to maintain an accurate transaction history for your records and ours.
- KYC compliance: To verify that you are who you say you are before processing withdrawal requests, as required under Philippine anti-money laundering (AML) regulations.
- Customer support: To respond to your queries, complaints, and requests, and to keep records of communications for quality assurance and dispute resolution purposes.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
- Responsible gaming: To monitor for signs of problematic gaming behaviour, to enforce deposit limits and self-exclusion requests, and to provide appropriate interventions where necessary.
- Legal and regulatory obligations: To comply with requirements set by Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other applicable authorities.
- Platform improvement: To analyse usage patterns and improve the Pinoy Slot user experience, fix technical issues, and develop new features that better serve Filipino players.
- Marketing communications (with your consent): To send you information about promotions, bonuses, new games, and events at Pinoy Slot, where you have opted in to receive such communications.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), Pinoy Slot must have a lawful basis for processing your personal data. The legal grounds we rely on are:
- Contract performance: Processing your identity, contact, and financial data is necessary to carry out the contract between you and Pinoy Slot — i.e., to operate your account and process your transactions.
- Legal obligation: Certain processing activities are required to comply with Philippine laws, including KYC verification under AML regulations and data retention requirements under gaming regulations.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is based on our legitimate interest in maintaining a safe, fair, and legally compliant platform for all members.
- Consent: Where processing is not covered by the above grounds — in particular, for marketing communications and for the use of non-essential cookies — we rely on your explicit consent, which you can withdraw at any time.
6 Who We Share Your Data With
Pinoy Slot does not sell your personal data to any third party. We share data only in the following limited circumstances:
Payment Processors
When you make a deposit or withdrawal, we share the minimum necessary information with the relevant payment processor — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, or UnionBank — to complete the transaction. These processors operate under their own privacy policies and are subject to Philippine financial regulations including BSP oversight.
Identity Verification Services
If we use a third-party service to assist with KYC document verification, your submitted ID documents and personal details may be shared with that service for verification purposes only. Such services are bound by data processing agreements and are prohibited from using your data for any other purpose.
Regulatory and Law Enforcement Authorities
We are required by law to share certain information with Philippine government agencies, including PAGCOR, the AMLC, the NPC, and law enforcement authorities, when required by regulation, court order, or lawful request. We will notify you of any such disclosure where we are legally permitted to do so.
Service Providers
We work with carefully selected service providers for functions such as cloud hosting, email delivery, fraud detection, and customer support software. These providers only access your data to the extent necessary to perform their contracted services and are contractually obligated to keep it confidential and secure.
Business Transfers
In the unlikely event that Pinoy Slot is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You would be notified in advance of any such transfer and given the opportunity to close your account if you do not consent.
Cross-Border Transfers: If any of our service providers are located outside the Philippines, your data may be transferred internationally. In such cases, we ensure appropriate safeguards are in place to protect your data at a standard equivalent to Philippine law requirements.
7 How We Keep Your Data Secure
Keeping your personal data safe is something Pinoy Slot takes seriously at every level of our operations. The security measures we have in place include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the Pinoy Slot platform, including login credentials, deposit and withdrawal requests, and KYC document uploads.
- Encrypted storage for all sensitive personal data held on our servers. Your password is stored as a one-way hash and cannot be retrieved even by our own staff.
- Access controls that restrict access to personal data to only those staff members whose job role requires it. All staff with data access are trained on privacy and security obligations.
- Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
- Two-factor authentication available for all player accounts, providing an additional layer of protection beyond your password.
- Incident response procedures to detect, contain, and respond to any data breach. In the event of a breach that poses a risk to your rights or freedoms, we will notify you and the NPC within the timeframes required by RA 10173.
While we take every reasonable precaution, no digital system can be guaranteed 100% secure. We strongly encourage all Pinoy Slot members to use a strong, unique password, to enable two-factor authentication, and to keep their login details private. Pinoy Slot staff will never ask for your password, OTP, or GCash MPIN.
8 Cookies and Tracking Technologies
Pinoy Slot uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device that helps us recognise your browser and remember certain information about your session.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that protect against cross-site request forgery attacks. You cannot opt out of these without losing access to the platform.
- Functional cookies: Remember your preferences such as language settings and game display options to provide a more personalised experience.
- Analytics cookies: Collect anonymised data about how members use the platform — which games are most popular, where users navigate, and which pages experience high exit rates. This data helps us improve the platform. These are optional.
- Marketing cookies: Track whether you have seen a particular promotion and help us avoid showing you the same offer repeatedly. These are only used with your consent.
Managing Your Cookie Preferences
On your first visit to the Pinoy Slot platform, a cookie consent banner allows you to accept or decline non-essential cookies. You can update your preferences at any time via your account settings or through your browser's cookie controls. Note that disabling essential cookies will prevent you from logging in and using the platform.
9 How Long We Keep Your Data
Pinoy Slot retains personal data only for as long as necessary to fulfil the purposes described in this policy, and no longer. The specific retention periods we apply are:
- Account data and transaction records: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with Philippine AML regulations and gaming record-keeping requirements.
- KYC documents: Retained for the same five-year post-closure period, as required by AMLC regulations. After this period, documents are securely deleted.
- Support communications: Retained for three (3) years from the date of the last communication, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
- Technical and usage data (logs): Retained for 12 months for security and platform improvement purposes, then aggregated and anonymised or deleted.
- Marketing preferences: Retained for as long as your account is active. If you close your account, your opt-out preferences are retained for 12 months to prevent you from being inadvertently re-added to marketing lists.
When data reaches the end of its retention period, it is securely deleted or permanently anonymised. If you request account closure and deletion of your data before the mandatory retention period has elapsed, we will inform you of which data we are legally required to retain and for how long.
10 Your Data Rights Under Philippine Law
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Pinoy Slot. To exercise any of these rights, contact us at support@pinoyslot.net with the subject line "Data Privacy Request."
